Support
Aide: Study Bible, from Bisagroup LLC. Last updated October 21, 2026.
We are glad to help. Email us at samuel.muhumuza@bisagroup.org and tell us what device you use and what happened. We usually reply within two business days.
Common questions
I forgot my password. On the sign-in screen tap Forgot your password, enter your email, and follow the link we send. Check your spam folder if it does not arrive.
How do I delete my account? In the app: Account tab, then Delete my account. On the web: /account. This removes your notes, highlights, progress and question history. It does not cancel a subscription (see below).
How do I cancel or manage my subscription? On iPhone and iPad: Settings, tap your name, then Subscriptions. On Android: Google Play, then Payments and subscriptions, then Subscriptions. On the web, use the store you subscribed through. Subscriptions cannot be cancelled by deleting the app.
I bought a subscription but Ask is still locked. Open Account and tap Restore purchases while signed in with the same Apple ID or Google account. If it still does not unlock, email us with your receipt.
An answer in Ask looks wrong or unfair. Tap Report under the answer, or email us. We review every report.
Something in a class or Lens looks wrong. Please tell us the passage and what to correct. Scholars review our content and we fix errors quickly.